At Yetideal.com, we are committed to providing quality products and a reliable shopping experience to our customers. If you receive a product that is damaged, incorrect, or has a verified manufacturing defect, we provide return, replacement, or refund support according to the conditions mentioned below.
1. Refund/Return Request for Physical Damage, Wrong Product, or Missing Items
Customers must submit a return or refund request within 12 hours of delivery if the product is received with:
Physical damage during delivery
Wrong product delivered
Missing parts, accessories, or items mentioned in the product description
Product mismatch with the order details
Customers are requested to:
Check the product condition immediately after delivery.
Share clear images/videos of the damaged product, packaging, invoice, and other relevant details while submitting the request.
Keep the original packaging, accessories, manuals, warranty cards, and invoice until the issue is resolved.
Requests submitted after the specified 12-hour period may not be eligible for return, replacement, or refund unless approved by Yetideal.com after proper verification.
2. Technical or Manufacturing Defects
In case of technical issues or manufacturing defects, customers must raise a complaint within 48 hours of delivery.
The product will be inspected and verified by Yetideal.com or the authorized service center before approving any refund or replacement.
Products that are damaged due to:
Incorrect usage
Accidental damage
Water/liquid damage
Physical impact after delivery
Unauthorized repair or modification
will not be considered under manufacturing defects and will not qualify for refund or replacement.
3. Refund and Replacement Process
Once the issue is verified and approved, refund or replacement will be processed within 3 working days.
Replacement availability depends on:
Product stock availability
Supplier availability
Verification of the reported issue
If a replacement product is unavailable, Yetideal.com may provide:
A full refund of the product value, or
An alternative solution agreed upon with the customer.
4. Refund Processing Method
Approved refunds will be processed through the payment method used during the purchase or through another mutually agreed payment method.
The refund processing time may vary depending on the customer's bank, payment gateway, or financial institution.
5. Important Conditions
Products must be returned in their original condition with:
Original packaging
Accessories
User manuals
Warranty documents (if applicable)
Purchase invoice
Yetideal.com reserves the right to reject return/refund requests if the product does not meet the eligibility criteria mentioned in this policy.
Certain products may have specific return restrictions based on product category, hygiene standards, warranty terms, or manufacturer policies.
For any return or refund-related queries, customers can contact Yetideal.com Customer Support with their order details and supporting evidence.
Yetideal.com – Yeti Chito, Yeti Sasto
Your trusted online shopping destination in Nepal.